{"id":6698,"date":"2025-07-08T09:30:19","date_gmt":"2025-07-08T09:30:19","guid":{"rendered":"http:\/\/calebdewey.com\/?p=6698"},"modified":"2025-07-08T10:25:48","modified_gmt":"2025-07-08T10:25:48","slug":"charles-taylor-insuretech-reveals-autonomous-ai-agents-to-enhance-insurance-customer-experience","status":"publish","type":"post","link":"http:\/\/calebdewey.com\/index.php\/2025\/07\/08\/charles-taylor-insuretech-reveals-autonomous-ai-agents-to-enhance-insurance-customer-experience\/","title":{"rendered":"Charles Taylor InsureTech reveals autonomous AI agents to enhance insurance customer experience"},"content":{"rendered":"

Charles Taylor InsureTech, a technology partner to the insurance industry, has introduced autonomous AI agents \u2014 known as agentic AI \u2014 as part of its initiative to modernise customer service and streamline core insurance operations through artificial intelligence.<\/p>\n

\"charles-taylor-logo\"Agentic AI stands apart from traditional generative AI by carrying out real-time tasks independently, without relying on human prompts.<\/p>\n

These AI agents are designed to take action \u2014 such as assessing incoming claims or checking document completeness \u2014 rather than generating content.<\/p>\n

Their ability to operate autonomously makes them especially well-suited to insurance use cases, including claims processing, underwriting, policy administration, and risk analysis.<\/p>\n

This latest development is embedded within InHub, Charles Taylor InsureTech\u2019s cloud-native SaaS platform. InHub acts as an API-driven integration layer that connects legacy systems with modern applications, making it easier for insurers to adopt advanced digital tools without overhauling their existing technology stack.<\/p>\n

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\"Register<\/a><!–\"Download<\/a>–><\/p>\n<\/div>\n<\/div>\n

With the integration of agentic AI, insurers can now quickly activate a range of intelligent agents through InHub. These agents are purpose-built to carry out specific insurance tasks with speed, accuracy, and consistency.<\/p>\n

They support engagement across multiple channels \u2014 from chat and email to voice, portals, and WhatsApp \u2014 offering policyholders convenient, personalised access to insurance services whenever and wherever they need it.<\/p>\n

The AI agents enable faster response times, improve service quality, and support on-the-spot decisions by automating complex workflows.<\/p>\n

Processes such as First Notification of Loss (FNOL), quote generation, policy binding, and document handling are significantly expedited. Dynamic data analysis enhances accuracy, while automation of routine tasks has led to reported cost reductions of 20\u201330% in some operational areas.<\/p>\n

\u201cOur native AI agents provide instant responses to queries about quotes, policies and claims,\u201d said Arjun Ramdas, Charles Taylor InsureTech\u2019s CEO.<\/p>\n

\u201cIt\u2019s a 24\/7 omnichannel service that ensures personalised guidance with shorter waiting times, frictionless onboarding, and unified data flows. By focusing on digital channels such as WhatsApp, agentic AI meets the expectations of today\u2019s consumers, who prioritise availability and self-service, while cutting distribution and servicing costs.\u201d<\/p>\n

The integration of these AI agents further strengthens the value of InHub, reinforcing its role as a central platform that brings together legacy systems and emerging technologies.<\/p>\n

As agentic AI continues to learn and adapt in production environments, its capabilities will expand \u2014 allowing insurers to automate even more complex tasks and extend their digital transformation strategies over time.<\/p>\n

The post Charles Taylor InsureTech reveals autonomous AI agents to enhance insurance customer experience<\/a> appeared first on ReinsuranceNe.ws<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Charles Taylor InsureTech, a technology partner to the insurance industry, has introduced autonomous AI agents \u2014 known as agentic AI \u2014 as part of its initiative to modernise customer service and streamline core insurance operations through artificial intelligence. Agentic AI stands apart from traditional generative AI by carrying out real-time tasks independently, without relying on […]<\/p>\n","protected":false},"author":1,"featured_media":6700,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[10],"tags":[],"_links":{"self":[{"href":"http:\/\/calebdewey.com\/index.php\/wp-json\/wp\/v2\/posts\/6698"}],"collection":[{"href":"http:\/\/calebdewey.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/calebdewey.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/calebdewey.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/calebdewey.com\/index.php\/wp-json\/wp\/v2\/comments?post=6698"}],"version-history":[{"count":3,"href":"http:\/\/calebdewey.com\/index.php\/wp-json\/wp\/v2\/posts\/6698\/revisions"}],"predecessor-version":[{"id":6702,"href":"http:\/\/calebdewey.com\/index.php\/wp-json\/wp\/v2\/posts\/6698\/revisions\/6702"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/calebdewey.com\/index.php\/wp-json\/wp\/v2\/media\/6700"}],"wp:attachment":[{"href":"http:\/\/calebdewey.com\/index.php\/wp-json\/wp\/v2\/media?parent=6698"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/calebdewey.com\/index.php\/wp-json\/wp\/v2\/categories?post=6698"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/calebdewey.com\/index.php\/wp-json\/wp\/v2\/tags?post=6698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}